Content Strategist (Technical Writer)

**Pay rates will vary by location

Our Customer is an employment-oriented online service that operates via websites and mobile apps. They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.

We are seeking a Content Strategist (Technical Writer) on a contract basis to help our Customer with their business needs. This role is hybrid in Omaha, NE or Chicago, IL (preferred). 100% remote outside these locations

As a Content Strategist, you will be responsible for creating content for a set of products that align to the needs of a line of business. You'll be working with a Product Education and Readiness Specialist to create a data driven content strategy for current product launches, provide timely content for feature releases, and interact with product leadership and partners to understand the evolution of the products.

The role is dependent on your ability to collaborate with partners and team members across locations to gather the information required to develop relevant and complete content for the help center audiences. You will be working closely with Product Operations, Knowledge Management, and Project Management teams to create and define a great content experience for members and customers.

**Please ensure that your LinkedIn profile is included in your resume**


Responsibilities:

• Develop and deliver accurate and timely content for a line of business with guidance from senior/manager.
• Develop high-quality content as per GTM quality program and based on inputs from stakeholders.
• Build subject matter expertise for a designated area of work.
• Monitor and leverage content data to determine health of content and share insights with partners and writers.
• Create and present project plans to business partners that are clear, concise, and establish agreement among business partners to see through the plan.
• Collaborate, build relationships, and share knowledge with global team members and partners as needed.
• Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback.
• Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion.
• Model the company's culture and values and actively participate in developing a healthy team culture.

• 2+ years of industry and technical writing experience.
• 2+ years of experience in Technical Writing or Knowledge Management practices.
• 2+ years of experience in working with content management systems (any) and authoring tools (any).
• 2+ years of experience project management content creation.

• Bachelor’s Degree in English, Journalism, or related
• Experience in designing, developing, and delivering e-learning solutions using tools like Articulate.
• Experience in DITA or other topic-based authoring methodology.
• Knowledge of Information Mapping, Topic based writing or similar methodologies.
• Proficiency in authoring content in ServiceNow will be an advantage.
• Proficiency in SharePoint, Wiki, CRM (any).
• A team player who can develop strong relationships with partner and writing team.
• Enjoys working within teams (both local and global) but can also work independently.
• Curious, innovative, and passionate about learning.
• Positive attitude and growth mindset.
• Flexible and willing to help with other projects, as needed.