Contract & Payout Operations Analyst (Hybrid – Austin, TX)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Contract & Payout Operations Analyst on a contract basis to help support our customer’s business needs. This role is hybrid (3 days onsite) in Austin, Texas.

This role owns the day-to-day data inputs, tracking, reporting, and transactional execution that keep our client's partner incentive and investment programs running: Salesforce record hygiene, contract intake into internal tooling, supplier onboarding coordination, payout request submission and tracking, recurring report maintenance, and cross-system completeness checks. The work is high-volume, detail-intensive, and deadline-driven. A single mistyped field can hold up a partner payment, misstate a number in a leadership review, or fail a finance control. The ideal candidate finds genuine satisfaction in a clean, fully reconciled dataset — and in a payout that clears first-pass with no exceptions.

Responsibilities:

Contracts & Records

• Create, update, and maintain Salesforce records (accounts, contracts, incentive requests, payout records) with full field completeness.
• Run regular hygiene sweeps to identify blanks, stale values, duplicates, and mismatches.
• Input executed contracts and associated data — entity, term dates, caps, approved amounts, GL account, cost center, project, purchasing category, supplier number — into Salesforce and adjacent internal tools, validating each field against the source document.

Procurement & Supplier Onboarding

• Coordinate supplier setup and onboarding through internal procurement systems; track intake requests from submission through supplier record activation.
• Monitor onboarding and third-party assessment status, escalate blockers, and keep requesters informed of pipeline status.
• Maintain accurate supplier reference data — name, entity, status, supplier ID — and verify consistency across procurement systems and Salesforce.
• Support contract, PO, and non-PO documentation requirements, maintaining a complete and audit-ready file trail.

Payout Operations

• Prepare and submit payout requests with complete, correctly formatted supporting detail, including invoice descriptions, amounts, currency, dates, coding, and required attachments.
• Perform pre-submission validation to confirm payout amounts fall within contract caps and approved amounts, accounting codes match the parent budget, and the entity matches the contract.
• Track payouts end-to-end from request through approval to payment, maintaining a single source of truth for status and aging.
• Diagnose and resolve rejections and exceptions at root cause, resubmit, and document recurring patterns for prevention.
• Reconcile paid amounts against approved and contracted amounts, escalating variances with supporting detail.
• Partner with Revenue Accounting, Deal Operations, and Finance on documentation requests and month- and quarter-end close support.

Reporting, QA & Tooling

• Maintain recurring trackers, dashboards, and status reports on a fixed cadence; refresh inputs, reconcile against source systems, and flag variances.
• Produce payout and budget utilization reporting — committed vs. approved vs. paid vs. remaining — at partner, program, and portfolio level.
• Run structured completeness checks against defined criteria before records advance a stage; produce exception lists identifying gaps and owners.
• Reconcile entity data across Salesforce, contract records, procurement and supplier systems, finance systems, and trackers.
• Manage lists, picklists, templates, access requests, intake forms, and queue configuration in internal tools, and document their operation.
• Own open-item logs and follow up with stakeholders on outstanding inputs.
• Maintain current, step-by-step SOPs for all recurring processes as tooling evolves.

Minimum Qualifications

• 1–3 years of experience in operations, sales/revenue operations, contract administration, procurement, AP/AR support, data entry/QA, or a related field.
• Demonstrated hands-on Salesforce experience; able to navigate objects, list views, reports, and bulk edits independently and explain how records relate.
• Exposure to transactional finance or procurement workflows (invoices, payments, POs, supplier setup, approval routing). Formal accounting background not required.
• Strong spreadsheet skills, including lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation.
• Demonstrated track record of accuracy in high-volume, detail-oriented work.
• Clear, concise written communication; able to flag an issue succinctly with the relevant facts attached.
• Ability to follow documented processes precisely and identify when a process itself is broken.

Preferred Qualifications

• Comfort operating in ambiguity across multiple systems that do not perfectly reconcile.
• Demonstrated discretion handling confidential partner, contract, and financial information.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.