Conversational AI / NLP Specialist (100% Remote – U.S.)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

This role is for a Conversational AI & NLP specialist, an autonomous, driven individual contributor that will support delivering internal AI products and services for Global People Operations functions. This is an approximately 8-month contract position, fully remote within the United States.

We’re looking for an expert with: Domain knowledge of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service. Outstanding skills in statistical analysis, machine learning methods and text representation techniques. Experience collaborating across business stakeholders and engineering partners to scope, design, test, and deliver world-class AI solutions

Responsibilities:

• Research and share industry best practices and cutting-edge approaches to advancing conversational AI beyond traditional HR practices.
• Use NLP techniques to transform natural language data that supports classification algorithms.
• Collaborate with engineers and applied research scientists to develop efficient algorithms and scalable systems that support global employees.
• Understand how data from API calls, databases, and other technologies contribute to system design, and collaborate with developers to implement solutions.
• Develop the technical direction for conversational assistants supporting People teams, collaborating with other areas of the organization to establish standards.
• Translate high-level business requirements into detailed system-level and functional requirements for technical implementation.
• Create and refine accurate flow diagrams and supporting documentation to communicate the functionality of complete conversational systems.
• Contribute to requirements gathering, user stories, project estimates, and roadmapping.
• Design and lead testing activities as needed, including A/B testing, focus groups, usability testing, and quality assurance (QA). Analyze results and refine solutions to ensure customer-centric, highly usable products.
• Educate colleagues and stakeholders on key principles and best practices in conversational design.
• Contribute to the development of proofs of concept (POCs) and pilot programs in collaboration with cross-functional partners.

• 5+ years of experience solving problems using conversational AI in an academic or professional setting.
• Demonstrated ability to apply strategic thinking, user-centered approaches, and data-driven insights to projects and solutions.
• Ability to develop and refine concepts in a collaborative environment through team and stakeholder reviews, while contributing innovative ideas.
• Strong understanding of design principles, industry standards, and UX best practices.
• Ability to think beyond individual projects and understand how solutions align with broader business objectives, ecosystems, and platform strategies.
• Experience collaborating and building strong relationships with design, product, data, and technical teams in an agile environment.

• Master's degree in Computer Science, Computational Linguistics, Engineering, Informatics, or equivalent experience.
• Experience developing detailed copy decks, including documentation of edge cases, versioning, and metadata.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.