Corporate Communications Lead, Issues Management (Remote - PST Hours)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

Our Customer is seeking a highly motivated Corporate Communications Lead on a contract basis to help support their business needs. This role is 100% remote in Pacific hours.

Responsibilities:

• Develop systems for early warning signs and potential reputational risks.
• Collaborate with cross-functional teams to develop and implement comprehensive communications strategies for managing issues and crises.
• Prepare strategic communication plans, key messaging, and responses for sensitive topics.
• Serve as a key point of contact during crises, working with senior leadership to ensure timely, transparent, and effective communication.
• Contribute to the development and execution of the company’s overarching communications strategy, ensuring alignment with business objectives.
• Craft and refine key corporate messages, positioning the company as an industry leader and trusted brand.
• Build and maintain strong relationships with key internal and external stakeholders, including media, regulators, customers, and employees.
• Handle media inquiries related to sensitive issues and provide spokesperson support when necessary.
• Draft statements, media responses, and external communications that reflect the company's stance and position on corporate issues.
• Proactively monitor industry trends, media coverage, and regulatory environments to identify emerging issues that could impact the organization.

Qualifications:

• A Bachelor’s degree (or equivalent) and 8-10 years relevant work experience, either at a PR agency or on an in-house communications team
• Proven experience in handling high-pressure communication situations, including crises
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively
• Strong interpersonal skills and the ability to work collaboratively across various departments
• Experience managing media relations and serving as a spokesperson
• Ability to anticipate and identify potential issues before they become crises
• Sound judgment and the ability to work quickly and decisively under pressure
• A deep understanding of corporate reputation management and stakeholder engagement.
• Ideally, previous experience with a financial, tech, or publicly-traded company
• Excellent communications, research, and writing skills
• Attention to detail and strong follow-through
• The ability to multitask and work effectively in a fast-paced and collaborative environment
• Enthusiasm, an exceptional work ethic, and a self-starter attitude

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability