Credit and Collections Analyst - hybrid in Westminster, CO

Our Customer is a Sunnyvale, California-based software, hardware, and services technology company. They are an industrial technology company transforming the way the world works by delivering solutions that enable their customers to thrive. They support global industries in building & construction, agriculture, geospatial, natural resources and utilities, governments, transportation and others. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

We are seeking a contract Credit and Collections Analyst to help support our Customer's business needs. This role is hybrid (onsite 3 days a week) in Westminster, CO.

The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolio(s). This position with interact with external and internal customers to maximize sales, have a positive impact of cash flow, minimize bad debts and help reduce days sales outstanding for the company.

This role is responsible for the end to end management of assigned accounts receivable portfolio from account set up to cash collections. This position will also work through dispute management with customers where necessary to create a positive outcome for both the customer and for the company.


Responsibilities:

• Majority of time will be spent on collection activities: calling customers, sending statements, sending reminder notices and invoices, and taking customer payments
• Process credit applications and approve/recommend credit limits
• Review sales orders on credit hold for approval from hold
• A/R account reconciliation
• Dispute management
• Process credit card transactions and monitor monthly auto-pay activity
• Contact with customers via telephone as well as a balanced use of e-mail
• Log all customer contacts and collection activities into collection software system
• Make recommendations on monthly bad debt reserves
• Be an advocate for the customer by liaising between applicable business units (BU’s), the Order-to-Cash team, and the customer
• Ensure a smooth process flow while maintaining a high level of customer service
• Manage risk by creatively driving win/win situations between the company and customers
• Third party agency collection placement and bankruptcy processes and documentation
• Produce reports as requested by the CMA or any other internal customers such as BU controllers
• Participate in acquisition and integration activities and be prepared to brief the CMA on integrating systems, accounts, clients, policies, etc. of acquired companies
• Consistently improve productivity and efficiency through process improvement initiatives, time management and change management
• All other duties as assigned

Qualifications:

• 4-year degree preferred
• 5-10 years of related experience in B2B credit & collections, customer service showing increasing responsibilities
• Portfolio management experience in a publicly traded company with significant end user sales activities
• Strong analytical, math, and account reconciliation skills
• Experience with Oracle, NetSuite, and GetPaid preferred
• Expert level ability in Microsoft office and Google Sheets, Docs, Slides
• The type of personality that can handle stress, resolve issues, and work well with others
• Willingness to dig into issues and resolve them - full cycle credit & collections
• Willingness to learn
• Proficiency in the Spanish language is a plus

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements)
Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.