Credit and Collections Analyst

Our Customer is a Sunnyvale, California-based software, hardware, and services technology company. They are an industrial technology company transforming the way the world works by delivering solutions that enable their customers to thrive. They support global industries in building & construction, agriculture, geospatial, natural resources and utilities, governments, transportation and others. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

We are seeking a Credit and Collections Analyst on a contract basis to support our Customer’s business needs. This role is a hybrid setup (onsite 3 days a week) in Westminster, CO.

The Credit and Collections Analyst will manage credit and collection activities for assigned customer accounts receivable portfolio(s). This position with interact with external and internal customers to maximize sales, have a positive impact of cash flow, minimize bad debts and help reduce days sales outstanding for the company.

Responsibilities:

• End to end management of assigned accounts receivable portfolio from account set up to cash collections. This position will also work through dispute management with customers where necessary to create a positive outcome for both the customer.
• Majority of time will be spent on collection activities: calling customers, sending statements, sending reminder notices and invoices, and taking customer payments
• Process credit applications and approve/recommend credit limits
• Review sales orders on credit hold for approval from hold
• A/R account reconciliation
• Dispute management
• Process credit card transactions and monitor monthly auto-pay activity
• Contact with customers via telephone as well as a balanced use of e-mail
• Log all customer contacts and collection activities into collection software system
• Make recommendations on monthly bad debt reserves
• Be an advocate for the customer by liaising between applicable business units (BU’s), the Order-to-Cash team, and the customer
• Ensure a smooth process flow while maintaining a high level of customer service
• Manage risk by creatively driving win/win situations between the company and customers
• Third party agency collection placement and bankruptcy processes and documentation
• Produce reports as requested by the CMA or any other internal customers such as BU controllers
• Participate in acquisition and integration activities and be prepared to brief the CMA on integrating systems, accounts, clients, policies, etc. of acquired companies
• Consistently improve productivity and efficiency through process improvement initiatives, time management and change management
• All other duties as assigned

Qualifications:

• A Bachelor's degree
• 5+ years of related experience in full-cycle B2B credit & collections, customer service showing increasing responsibilities
• Portfolio management experience in a publicly traded company with significant end user sales activities
• Strong analytical, math, and account reconciliation skills
• Experience with Oracle, NetSuite, and GetPaid preferred
• Expert level ability in Microsoft office and Google Sheets, Docs, Slides

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.