Credit and Collections Specialist (Hybrid - El Segundo, CA)

The Mom Project is excited to partner with KARL STORZ US in their search for a Credit & Collections Specialist.

Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale, but a leader in the things that matter: creativity, flexibility, and expertise.

Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent KARL STORZ developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management.

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges.

The Credit & Collections Specialist will join our dynamic Finance team. In this role, you will manage a portfolio of customer accounts, driving proactive collection efforts to maximize cash flow, reduce past due balances, and meet departmental collection metrics.

Responsibilities:

• Manage and collect on a portfolio of customer accounts to minimize losses and DSO.
• Proactively contact customers to resolve past due balances and provide excellent service.
• Maintain accurate documentation of collection activities and account notes.
• Handle customer refunds, account reconciliations, adjustments, and credit line reviews.
• Resolve unapplied payments and disputes in accordance with company policies.
• Escalate uncollectible accounts and prepare write-off files for third-party agencies.
• Collaborate with internal teams and external customers to ensure timely resolution.
• Analyze portfolio data and participate in process improvement initiatives.

Skills and Qualifications:

• Minimum of 2–3 years of B2B collections experience required.
• Bachelor’s degree preferred (or equivalent experience).
• Experience with SAP and MS Office; proficiency in Excel.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail, organization, and problem-solving ability.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred:

• 5+ years of collections experience
• Strong receivables experience

Hours and Location:

• M-F, 40 hours/week
• Hybrid in El Segundo, CA - 3 days remote and 2 days on-site

Eligible Employee Benefits:

• Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.