Credit Collections Specialist

The Mom Project is excited to partner with Karl Storz Endoskope in their search for a Credit Collections Coordinator. This role is a hybrid setup (onsite 2 days per week) in Los Angeles, CA.

Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale but a leader in the things that matter: creativity, flexibility, and expertise.

Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent KARL STORZ developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management.

KARL STORZ is currently recruiting for a Credit Collections Coordinator who will be responsible for managing a portfolio of assigned accounts to ensure that collection efforts are exhausted and to maximize cash collections and minimize Days Sales Outstanding “DSO”. This role will also be responsible for ensuring past due and collection metrics are achieved and meet/exceed departmental objectives.

Responsibilities:

• Responsible for a customer portfolio to collect on outstanding receivables to minimize losses while ensuring it is handled appropriately and per company policy.
• Proactive contact with customers to collect and keep them informed of past due balances.
• Keeps accurate and up to date notes or documentation on all collection efforts.
• Provides customer service regarding collection issues, submit customer refunds, review accounts for adjustments, customer reconciliation and credit line increase.
• Utilize appropriate judgment in resolution of adjustment disputes, unapplied payments, and possible account hold due to non-payment.
• Take proactive measures to escalate uncollectible accounts and as per the departmental escalation policy
• Prepare write off package files for customers that must be submitted to third party agencies.
• Build and maintain a strong working relationship with internal and external customers.
• Run reports and analyze data pertaining to their portfolio.
• Participate in projects, process improvements, and other collection related tasks as identified by management.

Minimum Knowledge, Education and Skill Requirements

• Minimum of 2-3 years collections experience
• 4-year college degree preferred or relevant experience in lieu of degree
• Experience with SAP
• Proficient in Microsoft Office, specifically MS Word and MS Excel.
• Strong receivables experience, including solid B2B collections experience.
• Excellent customer service skills, negotiation skills and attention to detail
• Ability to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.
• Excellent communication, organization, analytical and problem-solving skills
• Ability to use initiative and independent judgment within established policy and procedural guidelines.
• Ability to establish and maintain effective working relationships with those contacted in the course of the work.
• Strong sense of urgency and customer focus.

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
• 3 weeks vacation, 11 holidays plus paid sick time*
• Up to 8 weeks of 100% paid company parental leave**
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.