Credit Collections Coordinator (El Segundo, CA)

Our Customer is an endoscope manufacturer, offering systems for human and veterinary medicine as well as for industrial applications. They are headquartered in El Segundo, California.

Our Customer is seeking a Credit Collections Coordinator on a contract basis to help support their business needs. This role is hybrid (3 days remote and 2 days on-site/week) in El Segundo, CA.

Responsibilities:

• Manage a portfolio of customer accounts and collect on outstanding receivables
• Minimize bad debt and write-offs by ensuring timely and policy-compliant account handling
• Proactively contact customers and maintain consistent follow-up on past due balances
• Maintain accurate and up-to-date documentation of all collection activities
• Provide customer support related to collections, disputes, refunds, and account inquiries
• Perform account reconciliation, adjustments, and manage order holds and releases
• Evaluate and process credit line increase requests
• Research and resolve billing discrepancies in collaboration with internal teams
• Use sound judgment in handling disputes, unapplied payments, and delinquent accounts
• Escalate overdue accounts in accordance with departmental policies
• Prepare documentation for third-party collections or write-offs when necessary
• Build and maintain strong relationships with internal and external stakeholders
• Analyze reports and data related to account portfolios
• Participate in process improvements, projects, and team initiatives
• Cross-train with team members to support coverage across portfolios
• Distribute customer invoices and statements
• Handle inbound and outbound calls and emails related to collections

Skills and Qualifications:

• 4-year college degree or relevant experience in lieu of degree
• Minimum of 3 years of collections experience
• Experience working with SAP or other large ERP systems (Oracle or similar acceptable)
• Strong Excel skills, including VLOOKUPs and pivot tables
• Strong customer service and negotiation skills
• Strong analytical, problem-solving, and organizational skills
• Strong attention to detail and ability to manage high-volume workloads
• Effective written and verbal communication skills
• Proficiency in Microsoft Office, including Word and Excel
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Strong sense of urgency and customer-focused mindset
• Reliable, detail-oriented, and able to follow processes and directions

Preferred Qualifications:

• Experience managing large account portfolios in enterprise environments
• Experience working with high-volume data and complex reporting
• Demonstrated ability to drive collections strategy and improve recovery outcomes

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.