Credit Collections Coordinator (Hybrid - El Segundo, CA)

Our Customer is an endoscope manufacturer, offering systems for human and veterinary medicine as well as for industrial applications. They are headquartered in El Segundo, California.

Our Customer is seeking a Credit Collections Coordinator on a contract basis to help support their business needs. This role is hybrid (3 days on-site and 2 days remote/week) in El Segundo, CA.

Responsibilities:

• Manage a portfolio of 300–400 customer accounts to ensure timely collection of outstanding receivables
• Research disputes, payments, and billing discrepancies to reconcile customer accounts
• Communicate with customers via phone and email to resolve outstanding balances
• Participate in internal meetings related to large customer contracts
• Maximize cash collections while minimizing bad debt and write-offs
• Maintain accurate documentation of collection activities and account history
• Resolve collection issues, disputes, refunds, account adjustments, reconciliations, order holds, releases, and credit line requests
• Research, reconcile, and resolve billing discrepancies by partnering with internal teams and escalating issues as needed
• Apply sound judgment when resolving adjustments, disputes, unapplied payments, reconciliations, and delinquent accounts
• Escalate delinquent accounts according to departmental procedures
• Prepare documentation for third-party collections and account write-offs
• Build and maintain strong relationships with internal and external customers
• Manage portfolio reports and analyze account data
• Participate in meetings, projects, process improvement initiatives, and training activities
• Cross-train on customer portfolios to provide team coverage
• Distribute customer invoices and statements
• Handle incoming and outgoing customer calls and emails

Skills and Qualifications:

• Bachelor's degree in Finance, Accounting, or a related field, or equivalent relevant experience
• Minimum of 2-5 years of AR/collections experience
• Experience managing high-volume accounts receivable portfolios
• Experience with SAP or another large ERP system
• Strong Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and formulas
• Experience with account reconciliations, including identifying overpayments, underpayments, and transaction discrepancies
• Strong collections experience across multiple billing types
• Strong customer service and negotiation skills
• Strong communication, organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Self-motivated with the ability to work independently and manage workload effectively
• Strong attention to detail and sense of urgency
• Experience using Microsoft Teams and OneNote

Preferred Qualifications:

• Experience handling complex, non-routine collections
• Experience working in a large corporate, high-volume environment
• Experience with credit risk management or financial statement analysis
• Experience with data analytics
• Experience using Copilot or other AI tools

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements. Benefits include: Medical, Dental, Vision, 401k.)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.