Credit Risk Specialist (100% Remote)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Credit Risk Specialist on a contract basis to provide support and risk mitigation within the business financing space. This role is 100% remote.

Schedule: 9:00 AM – 5:00 PM local time after training

Training schedule: 9:00 AM – 5:00 PM Pacific Time

Responsibilities:

• Resolve customer inquiries via email using a CRM tool
• Triage and escalate seller needs appropriately based on the loan lifecycle stage to support risk mitigation
• Answer customer questions related to business documentation and current loan information
• Meet or exceed service level agreements for the timely resolution of queued transactions to minimize potential revenue loss
• Identify, document, and follow up with cross-functional teams on product bugs and feature requests
• Advocate for the seller community by identifying issue trends and recommending improvements to processes, policies, and products
• Collaborate with cross-functional partners to resolve issues and support a high-quality seller experience
• Participate in ongoing training to maintain compliance knowledge, including BSA/AML responsibilities
• Work effectively in a remote or distributed environment using collaboration tools such as Slack and video conferencing

Skills and Qualifications:

• 1–3 years of professional experience with a financial institution or payment provider
• Experience in direct customer-facing roles
• Ability to work independently while managing multiple assignments in a fast-paced environment
• Strong organizational, analytical, written, and verbal communication skills
• Exceptional attention to detail
• Strong time-management skills
• Flexibility and adaptability in a rapidly changing environment
• Desire to help customers and improve the overall customer experience

Preferred:

• Strong internet research skills and proficiency with Google Docs and general PC applications
• SQL experience
• Experience using macOS environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.