Credit Risk Specialist

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Credit Risk Specialist on a contract basis to help support our Customer's business needs. This role is 100% remote.


Responsibilities:

• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
• Answer customer questions regarding business documents or current loan information
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Identify, document and follow up with cross functional teams on product bugs and features
• Advocate for the seller community by identifying trends in issues and suggesting improvements to processes, policies and products
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to sellers
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Qualifications:

• 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail - Must Have
• Excellent time-management skills - Must Have
• A desire to help people and improve the customer experience
• Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
• MacBook user preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.