CRM Data Quality Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a CRM Data Quality Analyst on a contract basis to support their business needs. This role is 100% remote.

This role is responsible for ensuring the accuracy, consistency, and integrity of CRM data that powers sales, account management, and marketing initiatives.

You will play a critical role in maintaining clean and reliable data across systems, enabling better decision-making, campaign execution, and partner engagement. This position requires a strong analytical mindset, a high level of attention to detail, and the ability to collaborate cross-functionally with Sales, Account Management, and Operations teams.

Responsibilities:

• Reconcile data across multiple systems, including CRM platforms, internal tools, and reporting dashboards, to ensure accuracy and consistency
• Identify, investigate, and resolve duplicate, incomplete, or inconsistent records within the CRM
• Execute bulk data cleanup and normalization, including standardizing naming conventions and account hierarchies
• Conduct regular audits of CRM data and proactively identify data quality issues
• Build and maintain data validation rules, workflows, and quality assurance processes
• Partner with Sales, Account Management, and Operations teams to resolve data discrepancies and reinforce best practices
• Document data processes, cleanup methodologies, and governance standards
• Recommend and implement process improvements to enhance data hygiene and scalability
• Set up new customer records and validate customer information for accuracy and completeness
• Contact customers to gather missing information and verify data as needed
• Troubleshoot and resolve customer data setup issues using established processes
• Escalate complex issues and collaborate with leadership or IT for resolution
• Complete requests within defined timelines and provide status updates to stakeholders
• Create and maintain master data procedures and documentation
• Identify and escalate technical issues in production environments
• Support projects and initiatives related to data quality and operations

Skills and Qualifications:

• 2-5 years of experience in data quality, CRM management, or operations roles
• Hands-on experience with CRM systems such as Salesforce or similar platforms
• Strong proficiency in Excel or Google Sheets, including pivot tables and VLOOKUP/XLOOKUP
• Experience with data reconciliation, cleansing, and validation techniques
• Strong attention to detail with the ability to identify patterns and inconsistencies
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Strong communication skills and ability to work cross-functionally

Preferred Qualifications:

• Experience supporting Sales Operations, Ads, or Promotions teams
• Familiarity with franchise or multi-location business models
• Basic SQL or experience querying datasets
• Experience working with large datasets and bulk data operations
• Exposure to data governance or data stewardship practices

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.