Customer Concierge (Mountain View, CA)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Customer Concierge on a contract basis to support our Customer's business needs. This role is on-site in Mountain View, CA.

This role is ideal for a proactive problem-solver who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences. This position offers the opportunity to grow professionally, take ownership of high-visibility responsibilities, and contribute meaningfully to customer engagement.

Responsibilities:

Meeting Coordination & Event Preparation

• Secure and verify meeting rooms that align with group size and logistical needs
• Customize and post event signage using pre-approved templates and internal print coordination
• Ensure meeting rooms are clean, fully set up, and equipped (including Zoom recordings) before guest arrival

Customer Onsite Experience Support

• Manage visitor registrations and guest lists for onsite customer meetings
• Welcome and escort customers to designated meeting rooms
• Coordinate and deliver coffee runs and meal catering with exceptional hospitality
• Assemble and distribute customized swag and gift bags for customer engagement

Customer Engagement Activities

• Lead guided campus tours to provide a memorable and informative experience
• Capture photos during leadership meetings and tours; upload to shared drive according to deadlines

Administrative & Program Support

• Provide backup administrative coverage for leaders, including VP calendar management
• Assist with special assignments related to the customer engagement program and events

Qualifications:

• An associate's or bachelor’s degree preferred
• Organizational Skills: Able to manage multiple priorities and track concurrent projects
• Computer Skills: Proficient in Microsoft Office Suite and Google Docs; strong Outlook calendar experience required
• Attention to Detail: High level of accuracy in scheduling, documentation, and data entry
• Problem-Solving: Ability to identify and resolve issues quickly and independently
• Time Management: Efficient and effective at meeting deadlines and completing tasks
• Communication: Strong written and verbal skills with a professional tone
• Interpersonal Skills: Courteous, respectful, and polished interactions with all stakeholders
• Confidentiality: Able to manage sensitive information with integrity
• Adaptability: Comfortable adjusting to evolving needs and environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.