Customer Experience Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Customer Experience Associate on a contract basis to support the Social team across initiatives aimed at enhancing the in-app customer experience.

Responsibilities may include moderating video submissions for a Creator program, aggregating and sharing feedback related to the moderation process, generating lead lists, managing creator relationships, and supporting emerging strategic initiatives. The Customer Experience Associate collaborates closely with the Social team and is accountable for completing assigned work accurately and within established timelines.

The ideal candidate demonstrates strong attention to detail, adaptability across varied responsibilities, and the ability to manage multiple workstreams efficiently. Interest in the creator economy, short-form video content (e.g., TikTok, Reels), or community management is a plus.

This role is 100% remote.

Responsibilities:

• Review applicant profiles and portfolios to ensure alignment with brand voice and community standards
• Serve as the primary point of contact for program participants, managing the team inbox and providing timely, professional communication regarding onboarding, technical support, and program updates
• Moderate video submissions and assess content against community guidelines and quality standards
• Conduct targeted lead generation to identify high-potential creators and build strong talent pipelines
• Document recurring trends, issues, and insights, and collaborate with the team to improve processes
• Evaluate short-form video content for quality, engagement, and platform relevance
• Manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards

Skills and Qualifications:

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 1–3 years of experience in customer relationship management, social media management, content moderation, or related fields
• Familiarity with short-form video platforms and digital content trends
• Proficiency in Google Sheets, Slack, and Gmail
• Strong written communication skills with the ability to ask clear and concise questions
• High attention to detail and a strong focus
• Ability to handle repetitive tasks while maintaining quality standards
• Ability to work effectively in a fast-paced environment
• Availability to work East Coast hours

Preferred Qualifications:

• Interest in food, social commerce, or content creation
• Experience supporting creator programs or online communities

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.