Customer Inventory Analyst

The Mom Project is excited to partner with client, an early-stage growth company that provides essential nutrition rooted in the Nordic Food Philosophy, is seeking an Customer Inventory Analyst!

The Nordic way of life is not only deeply rooted in the quality of the our client's products but runs deep in the organizational culture through the WÁOO (pronounced WOW!) values. When we are attracting talent to join their growing organization, a natural question they ask is whether the candidate brings the “wáoo” factor? They describe is as: Welcoming, Ámbitious, Optimistic, and On with the butter!

With a strong consumer and business base to build on, they are looking for product-obsessed, passionate individuals who are energized about rapid growth and achievement and want to be a part of the happy, healthy cultural movement that our client is leading. They believe in putting best-in-class products in the market and take pride in what we are building, “making everything count” along the way.

POSITION OVERVIEW:

• Our client is looking for a person to assist within the Operations team.
• This role will assist both the Customer Operations team, as well as help with Inventory Management.
• This position can be fully remote.
• The start date is as soon as possible, and we expect this position to be in place at least until April of 2027, if not longer.

The responsibilities for this candidate will include:

Customer Operations

• Complete order management, including working with our customers, the sales team and the logistics and planning team
• Monitor customer inventories to insure in stock level
• Track KPIs including case fill, on-time and OTIF reporting, spoilage and claims reporting, etc.
• Manage weekly report building for internal and cross functional teams
• Partner with inventory analyst to mitigate warehouse spoilage
• Support onboarding new customers, items, etc., in our ERP system and in our 3PL’s systems

Order Management:

• Communicate with customer service on order status by tracking orders and shipments, troubleshooting and responding to all other questions and inquiries.
• Manage the closing of sales orders in our ERP so that invoicing can occur in a timely fashion
• Coordinate with Sales, Manufacturing, and Distribution to most efficiently resolve case-fill issues and other order discrepancies which could negatively impact the customer.
• Ensure pricing on orders and invoices are correct

Inventory Management:

• Assist with the inventory management, including reconciliation of the inventories in NetSuite and US Cold Storage
• Work with the Finance team to accurately record and process inventory adjustments in our ERP system
• Work with 3PL warehouses to ensure FEFO shipment and proper inventory controls
• Release product in our systems as they clear Quality Assurance
• Ensure proper tracking and tracing of product throughout the supply chain
• Support the tracking of donations and scrap

JOB QUALIFICATIONS:

• Strong customer service orientation
• Strong ability to handle multiple tasks simultaneously and in a timely manner
• Strong ability to think creatively and continuously strive to identify and implement process improvements
• Experience with the NetSuite ERP platform and Warehouse Management System (WMS) systems
• Proficient in MS Office with a strong proficiency in MS Excel
• Consumer Packaged Goods (CPG) experience in food and beverage preferred, ideally with products that have a short shelf life and require cold storage or refrigeration
• Experience with inventory reconciliation

The ideal candidate for any role with our client needs to align to the values by exemplifying WÁOO (pronounced WOW!) in the way that they lead. They will naturally be assessing for the “wáoo” factor (i.e., did they “wáoo” you and will they “wáoo” others?) Here’s how we describe it: Welcoming, Ámbitious, Optimistic, On with the butter!

· WELCOMING - Food is one of the greatest connectors we have as humans. In the English language the word “companion,” in Spanish the word “companero,” in Italian the word “compagno,” and in French the word “copain” all come from the Latin meaning “with whom one eats bread.” We love this because we are a provisions company, and we value and embrace how food brings us together. So, it’s only natural that we look for talent that is hospitable and welcoming, treating and accepting others in a way that is consistent with the culture at IP.

· AMBITIOUS - We have big dreams. We are eager, brave, passionate and love to punch above our weight. We compete in one of the most competitive categories in the consumer-packaged goods retail landscape and we are a small and mighty team. We are seeking individuals who are smart, entrepreneurial, and energized by charging toward a common goal to join our team.

· OPTIMISTIC - We are a glass half full company. Iceland is regarded as one of the happiest countries on earth despite being dark for much of the year. We are looking for individuals who are focused on the upside, shy away from negativity, and know how to persevere no matter what the circumstances are.

· ON WITH THE BUTTER! - Put simply we do not like to dilly-dally. We connect dots, move, and then move on. There is an Icelandic phrase that is used to encourage people to get on with it called “áfram með smjörið” which literally translates as “get on with the butter.” We are seeking individuals who know how to make informed decisions and then quickly action them.

YOU’RE AN IDEAL CANDIDATE IF...

• You think working in a fast paced, ever changing, entrepreneurial environment is exciting
• You believe there is always a better way. You ask lots of questions, actively seek the opinions of others and love working collaboratively
• You are a “Swiss Army Knife” of talents and are comfortable with the often fluid, changing environment of a startup and want to make a positive and lasting impact
• The unknown, the ill-defined or the uncharted motivates you
• You are looking for a work environment without a lot of hierarchy, you like empowerment and have a “roll up your sleeves” mentality
• You have strong analytical skills balanced with a great sense of logic and pragmatism when it comes to problem solving
• You are self-aware, you pay attention to organizational dynamics, and you are comfortable pacing how you influence and drive organizational change
• You are both a doer and an optimist