Customer Logistics and Supply Chain Specialist (100% Remote)

Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.

We are seeking a Customer Logistics and Supply Chain Specialist on a contract basis who will support the Customer’s business needs. This role is 100% remote.

This position serves as a single point of contact for Customers, Shared Services, Sales, and Product Supply System (PSS) teams. This role manages both planned and unplanned sales activities that impact multiple orders and customers and leads meetings with internal stakeholders as well as key customer accounts.

Responsibilities include assessing complex issues, gathering and synthesizing input from stakeholders, collaborating to develop effective solutions, and communicating and implementing those solutions. The role requires running SAP queries and leveraging reports to identify trends, troubleshoot issues, and uncover improvement opportunities.

This position also supports project management initiatives and leads cross-functional process improvement efforts with both internal and external partners. A strong understanding of supply chain operations is essential, along with excellent problem-solving, communication, and customer service skills.

The ideal candidate demonstrates strong prioritization skills, operates with a sense of urgency, and can work independently while managing complexity and engaging stakeholders at multiple levels. Additional responsibilities include handling day-to-day customer service activities, managing a high volume of inbound emails, and prioritizing tasks to meet established performance metrics.

Responsibilities:

• Manage planned activities and resolve issues affecting multiple orders and customers, determine solutions, and execute necessary changes
• Lead cross-functional meetings to resolve operational and customer-related issues
• Perform daily customer service functions, manage escalations, and address service issues, opportunities, and trends raised by customers and internal teams
• Lead continuous improvement initiatives and cross-functional project management efforts
• Monitor performance metrics and drive improvements in quality, speed, and service capabilities to meet or exceed goals
• Manage high-volume promotional activities, ensuring end-to-end execution of all customer requirements
• Execute daily customer order management activities including order entry, expedited orders, order changes, pickups, credits, transportation issues, product cuts, general product inquiries, over/short/damaged processes, delivery block processing, credit hold resolution, vendor-managed inventory, duplicate or incorrect orders, EDI issue resolution, transportation scheduling, order scrubbing, item conversions, and special distributor services
• Manage planned operational activities including allocation processes, holiday schedules, new item launches, warehouse openings and closings, item discontinuations, and SAP implementations
• Manage unplanned operational activities including emergency closures, redirects, dock and transportation capacity constraints, open order reports, quality holds, pre-cuts, and short code or expired product processes
• Investigate, validate, and process claims, fine reversals, customer deductions, and transportation deductions
• Communicate and present effectively to all levels within the organization
• Serve as the single point of contact for assigned customers and attend customer meetings, forecast meetings, and sales meetings
• Identify and track trends in customer issues and recommend process improvements related to product order management
• Partner with product supply, supply planning, logistics, and transportation teams to resolve order flow challenges such as late shipments, dwell time, and refused deliveries
• Manage inbound phone calls and emails from customers and internal stakeholders, ensuring accurate tracking and timely resolution
• Act as liaison between internal departments and customers to process and communicate order changes, track updates, and reschedule deliveries to meet requested dates
• Apply best practices and business knowledge to make timely decisions that support on-time customer deliveries
• Align daily activities with organizational goals and performance metrics to exceed customer expectations
• Work collaboratively and independently to resolve diverse escalations using strategic thinking and available resources

Skills/Qualifications

• High School diploma or GED equivalent required
• Minimum of 1 year of experience in a customer-facing role
• Strong customer service and relationship management background
• Demonstrated strategic thinking, effective communication, and business writing skills
• Strong analytical and research skills with high attention to detail
• Proven problem-solving and influencing abilities
• Ability to make timely, informed decisions with a strong sense of urgency
• Experience building collaborative relationships within supply chain and order management environments
• Knowledge of supply chain, order management, and customer service processes and systems
• Proficiency in CRM systems and Microsoft Office applications, including Outlook, Word, Excel, and SharePoint
• Ability to perform effectively in a fast-paced, changing environment while meeting SLAs and deadlines
• Strong verbal and written communication skills with the ability to interact professionally at all organizational levels
• Commitment to continuous improvement
• Ability to manage competing priorities and align work with organizational objectives
• Ability to work independently with minimal supervision in remote or telework environments

Preferred Qualifications

• Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field, or equivalent work experience
• Three years of experience in a customer-facing role
• Three years of call center experience
• Knowledge of CCNA Product Supply system, Order Management systems, Salesforce, SAP, Genesys, or related platforms

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.