Customer Logistics and Supply Chain Specialist (100% Remote)

Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.

We are seeking a Customer Logistics and Supply Chain Specialist on a contract basis who will support the Customer’s business needs. This role is 100% remote.

The Customer Logistics and Supply Chain Specialists role provides a single point of contact to Customers, Shared Services, Sales, and Product Supply System (PSS) teams. The role manages planned and unplanned Sales activities that impact multiple orders/customers. This role leads meetings, both with internal stakeholders and with key customers. The work involves assessing complex issues, gathering information from stakeholders, collaborating to create solutions, and communicating/implementing these solutions.

The Customer Logistics and Supply Chain Specialists will be responsible for running SAP queries and using reports to identify trends and problem-solve any opportunities. This role will also include project management and leading process improvement with cross-functional stakeholders (internal & external). This person must have excellent knowledge of supply chain and strong problem-solving, communication, and customer service skills. This person should have the ability to prioritize and have a sense of urgency for their work. They must be able to work independently to manage the complexity of the work and the various levels of stakeholders with whom they interact. Additionally, the Customer Logistics and Supply Chain Specialists will be responsible for day-to-day customer service activities, including managing a large volume of inbound emails and prioritizing work to meet the performance metrics.

Hours: 7:30 AM – 7:30 PM ET, this role works a later shift within that window, aligned to PST hours.

Responsibilities:

• Manage planned activities and resolve issues impacting multiple orders or customers
• Lead cross-functional meetings to identify solutions and execute changes
• Perform day-to-day customer service activities and manage escalated customer issues
• Identify service trends, risks, and opportunities raised by customers and internal teams
• Lead continuous improvement initiatives and project management efforts
• Monitor performance metrics and drive improvements in quality, speed, and service capabilities
• Manage high-volume promotional activities and ensure end-to-end execution of customer requirements
• Handle customer order management activities, including order entry, expedited orders, order changes, pickups, credits, transportation issues, product availability, and delivery adjustments
• Investigate and validate claims, fines, customer deductions, and transportation deductions
• Serve as the single point of contact for assigned customers and attend customer-facing and internal meetings
• Track customer issues, identify trends, and recommend process improvements
• Partner with supply, planning, logistics, and transportation teams to resolve order flow and delivery challenges
• Manage inbound phone calls and emails from customers and internal stakeholders, and ensure accurate resolution and tracking
• Act as liaison between customers and internal departments to coordinate order changes and delivery schedules
• Apply best practices and business knowledge to make timely decisions that meet customer delivery expectations
• Work collaboratively and independently to resolve complex escalations using strategic thinking and available resources

Skills and Qualifications:

• High school diploma or GED required
• Undergraduate degree in business administration, logistics, supply chain, or equivalent experience preferred
• At least 1 year of experience in a customer-facing role required
• 3 years of experience in a customer-facing role preferred
• Strong customer service, relationship management, and business communication skills
• Strong analytical, research, and problem-solving abilities with high attention to detail
• Ability to make timely, informed decisions with a strong sense of urgency
• Ability to build collaborative relationships with internal teams and external partners
• Knowledge of supply chain, order management, and customer service processes
• Familiarity with order management, CRM, ERP, and customer service systems preferred
• Proficiency with common productivity and communication tools preferred
• Ability to perform effectively in a fast-paced, changing environment while meeting SLAs and deadlines
• Ability to communicate clearly and professionally with customers and stakeholders at all levels
• Strong commitment to continuous improvement
• Ability to manage competing priorities and tasks aligned with organizational objectives
• Ability to work independently in a remote or telework environment with minimal supervision

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.