Customer Logistics and Supply Chain Specialist

Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.

We are seeking a Customer Logistics and Supply Chain Specialist on a contract basis who will support the Customer’s business needs. This role is 100% remote.

Responsibilities:

• Manage planned activities and resolve issues that affect multiple orders and customers.
• Lead cross-functional meetings to resolve customer, order, and supply chain issues.
• Perform day-to-day customer service activities and manage escalated service issues.
• Identify service trends and opportunities and address customer concerns.
• Lead continuous improvement initiatives and project management efforts with cross-functional teams.
• Manage high-volume promotional activities and ensure end-to-end execution of customer requirements.
• Process customer service activities, including order entry, expedited orders, order changes, customer pickups, credits, transportation issues, product cuts, delivery changes, credit hold resolution, vendor-managed inventory, EDI order corrections, and order consolidation.
• Manage planned activities, including allocations, holiday schedules, new item implementations, warehouse openings and closings, item discontinuations, and SAP implementations.
• Manage unplanned activities, including transportation issues, redirects, quality holds, open orders, capacity constraints, and product shortage processes.
• Investigate and validate customer claims, fines, deductions, and transportation-related charges.
• Serve as the primary point of contact for assigned customers.
• Attend customer meetings, sales meetings, forecast meetings, and internal stakeholder meetings.
• Identify trends in customer issues and recommend process improvements.
• Partner with supply planning, logistics, transportation, and product supply teams to resolve order flow concerns.
• Manage customer and stakeholder phone calls and emails, and ensure timely resolution.
• Coordinate customer order changes, track orders, and reschedule deliveries as needed.
• Apply business knowledge and best practices to resolve order management issues and meet customer delivery requirements.
• Work independently to manage escalations and resolve complex customer and supply chain issues.

Skills and Qualifications:

• High school diploma or GED required.
• Minimum 1 year of experience in a customer-facing role.
• Strong customer service and relationship management skills.
• Strong communication and business writing skills.
• Strong analytical and research skills.
• Strong problem-solving abilities.
• Strong attention to detail.
• Strong time management and prioritization skills.
• Ability to influence stakeholders and drive issue resolution.
• Ability to build collaborative relationships with internal and external partners.
• Knowledge of supply chain, order management, and customer service processes.
• Ability to work independently with minimal supervision.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
• Ability to communicate effectively with customers, stakeholders, and all levels of management.
• Commitment to continuous improvement.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field.
• 3 years of customer-facing experience.
• 3 years of call center experience.
• Experience with Salesforce.
• Experience with SAP.
• Experience with CRM databases.
• Experience with Genesys.
• Knowledge of product supply and order management systems.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements). Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.