Customer Master Analyst (Hybrid - Westminster, CO)

Our Customer is a Sunnyvale, California-based software, hardware, and services technology company. They are an industrial technology company transforming the way the world works by delivering solutions that enable their customers to thrive. They support global industries in building & construction, agriculture, geospatial, natural resources and utilities, governments, transportation and others. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

We are seeking a Customer Master Analyst on a contract basis to support our Customer’s business needs. This role is a hybrid setup (3 days onsite 2 days remote per week) in Westminster, CO.

As an intermediate Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of the global customer database. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to the company's overall success.


What You'll Do:

• Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in the database. This includes capturing and updating relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.
• Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
• Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.
• Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required
• Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.
• Escalation: Escalate unresolved or complex cases to team leadership for assistance.
• Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.
• Basic Merging: Work to get appropriate approvals to process basic account merges according to guidelines, and get them processed:
• System Enhancements: Assist with testing for system enhancement projects and initiatives related to customer master data management.

Must-haves:

• Bachelor's degree in Business Administration, Information Systems or a related field is a plus
• 1-2 yrs experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is preferred but not mandatory.
• 1-2 yrs experience using customer relationship management (CRM) systems and other data management tools is preferred but not mandatory.
• High level of integrity and commitment to maintaining data confidentiality
• Strong attention to detail and ability to handle large volumes of data accurately
• Problem-solving and trouble-shooting capabilities
• Analytical mindset with the ability to identify data patterns and trends
• Strong organizational skills and the ability to prioritize tasks effectively

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements)
Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.