Customer Relations Representative

Customer Support Representation (CPG Industry)

Compensation: $28.00 USD per hour, up to 40 hours a week

Employment Type: Temporary contract

Start Date: Immediate

Schedule: Flexible, based on availability (US Timezones)

Duration: Short-term support, with potential for extension

Join the Once Upon A Farm team!

A Better Story Starts Here.

At Once Upon A Farm, we've made it our mission to make doing better—and eating better—easy by offering delicious and nutritious snacks and meals for babies to big kids. If you're passionate about creating exceptional digital experiences and want to support a purpose-driven brand, we'd love to hear from you.

About the Opportunity

Once Upon a Farm is seeking dependable, detail-oriented individuals to provide temporary support to our Consumer Relations team during a period of increased customer inquiries.

Our priority is to provide timely, thoughtful, and accurate responses to every family that reaches out. This is a great opportunity for someone who is organized, comfortable using technology, and enjoys helping others.

Key Responsibilities

• Respond to customer inquiries through our customer relationship management platform, Kustomer, using approved response templates.
• Provide customers with information and instructions based on established guidelines.
• Review and confirm information submitted by customers.
• Accurately document customer interactions.
• Escalate questions or situations outside established guidelines to a Consumer Relations lead.
• Maintain a professional, empathetic, and customer-focused approach.

What You Won’t Handle

The following situations will be escalated directly to a Consumer Relations lead:

• Questions or concerns involving a child’s health.
• Product safety concerns.
• Inquiries from reporters or legal representatives.
• Upset customers or complex situations requiring specialized support.

You will not be expected to independently respond to or resolve the above situations.

Qualifications

• Strong written communication skills.
• Excellent attention to detail.
• Previous experience in Consumer Packaged Goods Customer Support role is strongly preferred.
• Comfortable navigating computer systems and learning new technology.
• Dependable, organized, and able to follow established procedures.
• Ability to handle customer information with confidentiality.
• A positive, empathetic, and solutions-oriented mindset.

Training & Support

• One-hour virtual training session (date and time TBD).
• Brief knowledge check following training.
• Kustomer system access confirmed before training.
• Approved response templates and a reference guide provided.
• A Consumer Relations lead will review initial responses and provide ongoing support.

Schedule & Commitment

• Immediate start.
• Flexible scheduling based on availability.
• Short-term assignment with potential for extension.
• Minimum two-hour/day commitment.

Why This Matters

At Once Upon a Farm, families are at the heart of what we do. Every thoughtful and timely response helps reinforce the trust our customers place in us. We’re looking for people who can jump in quickly, follow clear guidance, and help us deliver the care and responsiveness our families deserve.