Customer Renewal Executive (100% Remote)

Our Customer is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. A top cloud company with 200 million users worldwide, they help businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

We are seeking a Customer Renewal Executive (CRE) on a contract basis to support our customer's business needs. This role is 100% remote.

Responsibilities:

• Deliver end-to-end renewal execution in partnership with Customer Success Managers, Account Executives, PBM, Preferred Success Product Owner, and extended account teams
• Interface directly with customers to negotiate commercial terms and drive incremental renewal revenue
• Own renewal strategy execution, including deal architecture, forecasting inputs, and commercial planning activities
• Convert existing Preferred Success contracts to new Preferred Success SKUs during renewal cycles, including early renewals and restructures
• Build and execute proactive migration plans to support portfolio transition and customer-centric GTM strategy
• Maintain expertise on internal renewal processes and renewal phase execution across systems and stakeholders
• Leverage internal networks to navigate cross-functionally and regionally to drive renewal outcomes
• Maintain working knowledge of cloud terms and conditions and apply them in renewal negotiations
• Apply mutually beneficial negotiation methods to achieve customer satisfaction and revenue goals
• Support transactional steps related to renewals, replacements, and entitlement alignment
• Track and apply commercial metrics, entitlement metrics, and forecasting principles to support renewal execution
• Contribute feedback to improve renewal workflows and support continuous improvement initiatives

Skills and Qualifications:

• Bachelor’s degree or equivalent, comparable experience required
• Experience in a customer-facing role with the ability to influence stakeholders through strong relationship management
• Proven commercial negotiation experience with the ability to meet or exceed renewal revenue targets
• Strong written and verbal communication skills with the ability to build trusted customer relationships
• Ability to work across multiple commercial software systems and internal tools
• Strong organizational skills with the ability to prioritize tasks while remaining process-oriented
• Knowledge of commercial metrics, forecasting principles, and renewal strategy execution
• Knowledge of cloud terms and conditions preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements). Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.