Customer Renewal Executive (Remote)

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. A top cloud company with 200 million users worldwide, they help businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

We are seeking a Customer Renewal Executive on a contract basis to support our Customer’s business needs. This role is 100% remote.

Role Overview:

• Customer Renewal Executive (CRE), you are responsible for delivering end-to-end renewal execution through partnership with Customer Success Managers, AE, PBM and the extended account team including Preferred Success Product Owner.
• You are responsible for interfacing with customers on the organization's behalf to negotiate commercial terms and drive incremental revenue.
• As part of your PS Project CRE role, you will work to convert existing Preferred Success contracts to the new PS SKUs at the time of renewal or before (early renewals/restructures) with a proactive strategic migration plan, ensuring the new customer centric portfolio GTM and strategy including all the benefits and terms related to this new preferred success SKUs and its agreement.
• This Proactive migration plan is targeting Q1 2026 go-live, aligned to manage the transition for the 2026–2030 PS contract horizon.

Responsibilities:

• In the Customer Renewals Center, our people and our culture are central to our success!
• Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams.
• If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you!
• As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team.
• You are responsible for interfacing with customers on the organization's behalf to negotiate commercial terms and drive incremental revenue.
• You will be responsible for representing the organization and will be empowered to know all internal process-related phases of renewals.
• You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to the organization's growth.
• We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.
• Renewal Execution Tasks:
• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
• Leverage internal networks to navigate cross-functionally and regionally.
• Possess knowledge of Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to the organization and the customer.
• Knowledgeable in commercial metrics and forecasting principles.

Qualifications:

• Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple organization's commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.
• Bachelor’s Degree or equivalent comparable experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability