Customer Renewals Specialist (Hybrid - Newtown Square, PA)

Our Customer is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. A top cloud company with 200 million users worldwide, they help businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

We are seeking a Customer Renewals Specialist on a contract basis to negotiate contracts and communicate internally regarding products that are going to be sunset or end of life.

This position will demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams.

This role is hybrid in Newtown Square, PA with 3 days on-site and 2 days remote.

Responsibilities:

• Execute end-to-end renewal processes in partnership with account and customer engagement teams
• Interface with customers to negotiate commercial terms and support revenue growth
• Collaborate with cross-functional teams to ensure successful renewal outcomes
• Manage and track renewal activities across all internal process phases
• Support revenue management efforts and identify opportunities for incremental growth
• Maintain accurate documentation and reporting related to renewals
• Represent the organization in customer interactions with professionalism

Skills and Qualifications:

• Demonstrated skills and knowledge in renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams
• Strong written and verbal communication skills
• Problem-solving skills with the ability to navigate customer discussions
• Basic proficiency in Microsoft Office and web-based tools
• Ability to work collaboratively across teams
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines

Preferred Qualifications:

• Bachelor’s degree or equivalent
• Additional language proficiency beyond English

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.