Insurance Service Rep (Active License Required, Multistate) - 100% Remote

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a Licensed Insurance Service Rep on a contract basis to support our Customer’s business needs. This role is 100% remote. Must have California, Michigan, New York, Indiana, Florida, and Massachusetts active licenses and at least three of the following states: New Jersey, Ohio, Maryland, Pennsylvania, Virginia, Connecticut

Responsibilities:

• Handle inbound customer service calls and document all interactions accurately in a CRM system
• Respond to standard and complex customer inquiries regarding benefits, products, and services via phone and email
• Research customer questions and provide timely follow-up through outbound calls or written communication
• Prepare and deliver formal responses using approved reference materials to ensure accurate and compliant information
• Request and track missing or additional customer information as needed
• Document customer issues and escalate cases to appropriate internal teams for resolution
• Troubleshoot basic website navigation and functionality issues
• Assist customers with enrollment in life and health insurance products
• Support customers with payment processing and payment-related inquiries
• Assist customers with claims submissions and claims-related processes
• Work within a structured contact center schedule and meet service-level expectations

Skills and Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of customer service or sales experience
• At least 6 months of experience using Microsoft Office applications, including Word, Excel, and PowerPoint
• Basic computer and technical troubleshooting skills
• Strong verbal and written communication skills
• Prior call center experience preferred
• Bachelor’s degree preferred
• Bilingual proficiency in English and Spanish preferred
• Experience supporting life, health, or employee benefits products preferred

Licensing Requirements:

• Active insurance licenses are required in all of the following states: California, Michigan, New York, Indiana, Florida, and Massachusetts
• At least three of the following states: New Jersey, Ohio, Maryland, Pennsylvania, Virginia, Connecticut
• Ability to provide proof of active licensing through an NIPR Producer Database report

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.