Customer Service Representative (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a contract Customer Service to help support our Customer's business needs.

You will be joining a small team responsible for ensuring that they are able to fulfill customer orders in full to the best of their ability. This role is focused on Live Operations and will include proactive reach out to customers to confirm order preferences and details. To succeed in this role, you will need to have strong communication and organizational skills. You will be ensuring that the company provides an exceptional service experience by going above and beyond to guarantee customers receive what they ordered. This will be a 30 hour per week remote role covering EST.

Schedule:

• Mon-Fri 10am-4pm EST
• Mon-Fri 4pm-10pm EST
• Wed-Sun 10am-4pm EST
• Wed-Sun 4pm-10pm EST

Responsibilities:

• Proactively reach out to customers to fulfill orders
• Address ad-hoc customer issues with empathy and urgency
• Execute workflows that ensure we exceed customer expectations
• Identify trends & communicate findings to the broader teams to improve the processes
• Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Skills and Qualifications:

• You have a Bachelor’s degree or equivalent amount of work experience
• You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using the company's brand voice and tone
• You are above average in technological fluency - and are especially comfortable with Google Sheets
• Bonus points for... Familiarity with G-Suite, Slack Previous experience in grocery & convenienceion: Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complains, account collection, etc.) and directs calls for further problem resolution, if necessary.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.