Customer Service Representative (100% Remote)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

We are seeking a Customer Service Representative on a contract basis to help support their ongoing business needs. This role is remote in any of the following locations: Tysons and Richmond, VA, and Plano, TX.

Hours: Monday - Friday 8-5 Eastern Time

Responsibilities:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer service and billing complaints, including exchanges, refunds, and bill adjustments
• Respond to customer inquiries and follow up on claim investigation results and planned adjustments
• Escalate unresolved customer issues to the appropriate internal departments for further investigation
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken
• Gather and review relevant information to assess complaint validity and determine root causes
• Proactively offer additional products or services when appropriate
• Manage inbound, outbound, or blended customer service calls
• Work independently to manage assigned cases while meeting service-level expectations

Skills and Qualifications:

• High school diploma or GED required
• 5-7 years of customer service or call center experience
• Experience working in a remote customer service environment preferred
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong attention to detail with accurate documentation skills
• Ability to work independently and manage time effectively
• Experience using Google Workspace tools required
• Familiarity with call center phone systems preferred
• Proficiency with standard computer applications such as Microsoft Word and PowerPoint

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.