Customer Service Representative

Our Customer is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. They exist to make their customers’ complex projects simple, successful and sustainable. With over 1 million customers, they have a very distinctive culture anchored in customer service. “We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence and community.”

We are seeking a Customer Service Representative on a contract basis to support their business needs. This role is hybrid in Newport News (onsite Tuesday, Wednesday, and Thursday)

The Customer Service Representative is responsible for entering orders and assisting customers across phones, chat, and email. Typical activities are the receiving of calls from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.

Responsibilities:

• Enter Orders: Manually process customer orders in a timely manner with minimal to zero errors.
• Phone Calls: Answering customer calls and assisting with any scenario presented.
• Live Chat: Manage customer inquiries via the live chat messaging channel.
• One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
• Report Processing: Run reporting to proactively process customer ordres that are on hold.

Qualifications

• 2+ years' meaningful work experience preferred.
• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Must be well organized, detail-oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus
• Ability to handle a fast-paced call center environment.
• Ability to be flexible and adaptable as this position often requires multi-tasking.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability