Customer Service Representative (100% Remote, Wed - Sun)

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Customer Service Representative on a contract basis to help support our Customer’s business needs. This role is 100% remote, schedule Wednesday through Sunday, in EST.

Responsibilities:

• You will support hourly and daily quality management and support across our Corporate and Catering programs
• You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, and merchants on a regular basis.
• Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
• You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Qualifications

• **Not looking for a call center background**
• Excellent verbal communication
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience

Nice to have:

• Experience with Slack
• Bilingual in Spanish

Please note the work schedule for this role is Wednesday - Sunday. Regular weekend work is required.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.