Licensed Insurance Customer Support Representative (Remote)

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a Licensed Insurance Customer Service Representative on a contract basis to support our Customer’s business needs. This role is 100% remote.

Responsibilities:

• Handle inbound customer calls and provide exceptional service in a fast-paced, high-volume call center environment.
• Assist customers with questions related to Life & Health insurance products, benefits, and coverage.
• Educate customers on available insurance options while ensuring compliance with state and company regulations.
• Accurately document customer interactions and maintain detailed records in company systems.
• Verify customer information and process policy-related requests with a high level of accuracy.
• Maintain active insurance licensure and comply with all required state licensing regulations.
• Meet quality, productivity, attendance, and performance metrics while delivering a positive customer experience.
• Collaborate with teammates and leadership to support business goals and participate in ongoing training and coaching.

Qualifications

• Active California (CA) and Florida (FL) Life & Health insurance licenses are required before interviewing.
• Must be willing to obtain Michigan, New York, and Indiana Life & Health licenses, plus at least three (3) additional state licenses upon offer acceptance.
• Reliable high-speed internet (50+ Mbps) with a hardwired Ethernet connection is required.
• Must be available to work between 7:00 AM–8:00 PM CST, Monday–Friday, based on business needs.
• Must be available to work overtime during October–December as needed.
• Ability to maintain 100% attendance throughout the paid training and nesting periods.
• No planned time off during the peak season (Q4).
• Strong customer service skills with the ability to work in a fast-paced, high-volume call center environment.

Licensing Note: Candidates must have active CA and FL Life & Health licenses prior to interviewing. Additional required state licenses must be obtained within the required onboarding timeline to maintain employment.

Please note that this is not a sales role. All calls will be inbound. Call volume: 20-35 calls per day.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.