Customer Service Representative (Remote)

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a Customer Service Representative on a contract basis to support our Customer’s business needs. This role is remote in the following locations: Urbandale, IA, Franklin, MA, Houston, TX, Tampa, FL, and Miami, FL.

Candidates may need to go into the office if there are technical issues.

Responsibilities:

• Handle inbound calls, assisting callers with benefit elections and pension-related questions
• Provide support regarding upcoming changes and program updates
• Navigate multiple systems to locate information and document call notes
• Maintain professionalism and accuracy while managing high call volumes
• Follow scheduled shifts, breaks, and lunch periods consistently
• Support callers in a remote work environment with adherence to performance standards

Skills and Qualifications:

• High school diploma or equivalent
• Basic computer skills, including navigating multiple screens, searching knowledge bases, and typing notes
• Ability to work scheduled shifts between 7:45 AM and 6:00 PM CST
• Ability to work remotely in a quiet, professional environment with no background distractions
• Internet speed of at least 50 Mbps with a hardline Ethernet connection
• Ability to adhere to the training schedule with no planned time off during the training period
• Willingness to work occasional overtime
• Strong communication and customer service skills

Preferred:

• Prior call center experience
• Experience working in an office environment
• Experience with pensions or benefits-related services

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.