Customer Service Support Representative

We are seeking a friendly and organized entry-level Remote Customer Service Representative to be the first point of contact for our valued clients. This is an excellent opportunity for a motivated individual to start a career in a remote setting. The ideal candidate will be responsible for providing outstanding support, managing inquiries, and ensuring every customer interaction reflects our commitment to professionalism.

Key Responsibilities:

-Client Communication: Serve as the primary point of contact for new and existing customers via phone, email, and online chat.

-Inquiry Management: Respond promptly and accurately to customer questions regarding our services, including weekly lawn maintenance, landscape installation, and seasonal cleanups.

-Scheduling and Coordination: Assist with scheduling service appointments, dispatching crews, and communicating any changes or updates to clients and field teams.

-Problem Resolution: Address and resolve customer concerns and complaints with empathy and efficiency, escalating complex issues to management as needed.

-Sales Support: Provide information on pricing, service packages, and promotions, and assist in creating service bids or quotes.

-Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction after services have been completed.

Qualifications and Skills:

To qualify for this remote customer service role, you should have strong communication and organizational skills. While previous experience is a plus, it's not required as the company is willing to train you. You must be self-motivated and able to solve problems independently. Additionally, you need basic computer skills and a reliable internet connection with a quiet place to work.

The role offers the chance for significant responsibility and growth, with the representative acting as a vital link between clients and the on-site crew. Your work would have a direct and visible impact on the company's success. This position is ideal for a self-motivated individual who wants to be an integral part of a hands-on, customer-focused team.