Why you?
You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are effective and collaborative while looking to join a supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?
The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a platform and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women.

Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

What you’ll do:
We are seeking an individual to provide temporary administrative and operational support to our Customer Success team which is responsible for retaining and growing subscription-based customers. This is a fast-moving role which requires a high level of attention to detail, flexibility, and the ability to adapt to constant change. This is a 1099 position, expected contract duration is 3 months.

Overview

Responsibilities:
• Support administration and operations of end-to-end customer success journey.
• Join customer-facing calls to support the team on documentation and follow-up.
• Receive, review, update, and post job descriptions within our internal marketplace while working in tandem with our Customer Success Managers to ensure all requirements are captured appropriately.
• Submit identified candidates within various Applicant Tracking Systems as directed by Customer Success Managers.
• Create and update various SOPs, workflows, client profiles, and processes.
• Other duties as assigned.

The skills and qualities you’ll need to succeed:
• 3+ years’ experience in an administrative or coordination type role, driving efficient processes and responsible for a high transaction volume.
• 3+ years’ experience within a Sales, Human Resources department, or a staffing firm, in a high-volume environment is of immense benefit.
• Strong experience in MS Suite or Google Suite, with advanced skills in formulas & pivot tables.
• Demonstrated ability to move quickly without compromising intuition and quality.
• Proven success delivering results in a fast-paced, demanding, high growth, yet collaborative environment. Must be highly comfortable working under pressure.
• Exceptional verbal and written communication skills.
• Strong passion for process improvement and obsessive attention to detail.