Customer Success Manager

We’re seeking a Customer Success Manager that is technically proficient and has a strong desire to succeed. Maintaining continuous customer connections and networking, creating success programs, contributing to sales, onboarding and training customers, and limiting churn are all responsibilities that the customer success manager will be responsible for. You should also be able to analyze client-to-business contacts, enhance customer experience through product assistance, and handle customer complaints and requests.

Candidates must be sociable, analytical, able to learn and use new tools, and able to communicate clearly and effectively. Customer Success Managers should interact with customers, optimize value, and develop methods to expand our customer base.

Customer Success Manager Duties & Responsibilities:

• Create and manage client portfolios.
• Maximize value to maintain business development and profitability.
• Examine customer data to enhance the customer experience.
• Enhance the onboarding process.
• Examine and enhance tutorials and other forms of communication.
• Intervene in disputes between clients and the company.
• Handle and resolve customer requests and concerns.
• Reduce customer churn as much as possible.
• Assist with product development and design.

Customer Success Manager Requirements:

• A bachelor’s degree in communications or marketing is recommended.
• Multi-tasking and very structured.
• Self-motivated and proactive personality.
• Excellent interpersonal and communication abilities.
• Demonstrate your ability to lead.
• Computer literacy is high, as is the capacity to learn new software.
• Processes for ensuring client success are well-understood.
• Document creation experience is required.
• A listener who is both patient and active.
• A strong desire to help others.