Customer Success Manager (100% Remote, @The Mom Project)

Why you?

You are a mission driven, customer obsessed, natural problem solver. You dig balanced startup life and can wrestle challenges and change with composure. You are a fearless and collaborative communicator, with the ability to make quick decisions while always in learning mode. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a platform and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women. Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

A key fixture of our team is the work of our Customer Success Managers (CSM) to understand a customer’s business, work creatively to provide solutions to their challenges, and ultimately help their organization fill positions from the vast network of talented professionals from our Community. The ideal candidate is a resourceful problem solver with some previous experience in sales, recruiting and staffing, SaaS, or other relationship-building industries. You are looking to contribute and learn in a dynamic, fast growing technology business.

What you'll do:

• Retain and grow a portfolio of Mid-Market and Enterprise accounts through proactive one-to-one customer engagements.
• Manage active Book of Business to ensure healthy client accounts, community hires and low churn rates.
• Drive activity that will ensure the shortest time to value delivered for customers.
• Consult with hiring managers and HR leaders across various industries to capture their business needs and work together on how to successfully attract and hire candidates.
• Conduct virtual meetings according to Customer Success methodology to drive adoption, ensure retention and maximize upsell opportunities.
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go.
• Collaborate with your peers across all business units to provide your customers with a seamless experience regardless of their needs.
• Display excellent presentation skills and verbal interaction to ensure a solid relationship with all customers.
• Help the team and company achieve OKRs.

Requirements That We Won't Budge On:

• 6+ years of experience working in a metric-driven sales, account management and/or customer success environment.
• SaaS Experience
• You encompass the following: Curiosity, Accountability, Customer Obsessed, Respectful, and Humble.

Why you’ll love working for TMP:

Compensation & Benefits:

• Base Compensation
• Full medical, dental, vision
• Short and Long Term Disability
• Generous Paid Parental Leave
• Family planning benefits through Progyny
• Generous PTO
• 401K match

Let me see those Perks, Perks, Perks!

• An incredible remote team that will support and champion your work
• Health and Wellness stipend
• Learning and Development stipend
• Work From Home Stipend

We're just getting started. Join us in building the future of work.