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Customer Support Associate
Required Skills
Customer Support Services
Job Description

Why you? 

You are an experienced Customer Support Associate who loves finding creative solutions for consumers and businesses. You thrive in fast-faced operating environments, recognizing that in today’s competitive market, speed is paramount. You have a proven track record of delivering quality results to your internal and external customers. You are seeking an organization that values, nurtures and enhances your professional life.

You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig the chaos of startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us? 

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a platform and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women.

Our team is growing as we push to rewrite the narrative for working women at every stage of life. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

What you’ll do: 

  • Answer customer support inquiries via asynchronous chat and email.

  • Develop innovative ways to automate repeatable processes and create proactive content to help our customers

  • Contribute to creating team manuals and playbooks

  • Use metrics and data to create performance dashboards and aggregate feedback to all appropriate stakeholders for product improvements

 The skills and qualities you’ll need to succeed:

  • 2-5+ years experience in Customer Support, Technical Support or Customer Service in a digital environment

  • Hands-on, “roll-up-the-sleeves” mentality.

  • You are an exceptional writer with the ability to translate technical concepts into customer-friendly language.

  • You demonstrate a strong sense of urgency and the ability to adapt & manage multiple accountabilities in a fast-paced environment.

  • Independent and self motivated, with strong communication and interpersonal skills and a proven ability to build strong relationships across the organization.

  • You are highly responsive to the needs of your customers and pride yourself on delivering top notch service.

  • You are self-sufficient and can problem solve with little to no supervision. You work well in an ambiguous environment.

  • You are interested in optimizing repeatable processes both internally and for your customers

Why you’ll love working for TMP:

Compensation & Benefits:

  • Base Compensation

  • Full medical, dental, vision 

  • Short and Long Term Disability

  • Generous Paid Parental Leave 

  • Nubundle Family Planning Concierge

  • MilkStork

  • Generous PTO 

  • 401K match

Let me see those Perks, Perks, Perks

  • An incredible remote team that will support and champion your work

  • Health and Wellness stipend

  • Learning and Development stipend 

  • Work From Home Stipend

We're just getting started. Join us in building the future of work. 

Start Date
January 2022
Flex Factors
Work Type Permanent
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No