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Customer Support Engineer
Fully Remote
Technology
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Required Skills
Software Development
Preferred Industry Experience
Technology
Job Description

Why you?
You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.

You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?
The Mom Project is a remote-first and venture-backed startup. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a marketplace and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward, while expanding professional opportunities for women.

Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

What you’ll do:
We’re looking for you to help improve the documentation, process, and communication between our customer facing teams and the product and software engineering teams. Specifically, you’ll help:
•Work with our internal customer support teams to identify, triage, and document issues for our internal and external web applications.
•Build an internal knowledgebase of known issues and their workarounds if possible
•Communicate frequently with customer support teams to help improve how issues are reported to minimize back-and-forths.
•Occasionally connect directly with customers to better understand bugs and issues
•Work with developers to issue fixes for “smaller” bugs.
•Identify opportunities to automate manual debugging processes.

The skills and qualities you’ll need to succeed:
•Familiarity with searching through logs using browser based tools
•Basic understanding of MySQL.
•Comfortable debugging Javascript using a web browser’s developer console
•Basic understanding of at least one high level programming language.
•Strong communication skills to help bridge the gap between non-technical users and technical users

Why you’ll love working for TMP:
Compensation & Benefits:
•Base Compensation:
•Full Medical, Dental, Vision
•Short and Long Term Disability
•Generous Paid Parental Leave
•Nubundle Family Planning Concierge
•MilkStork
•Generous PTO
•401K Match

Let me see those Perks, Perks, Perks!
•An incredible team that will support and champion your work
•Casual Culture: because work should be a place you want to be
•Health and Wellness stipend
•Learning and Development stipend
•Work From Home Your Way Monthly Stipend

We're just getting started. Join us in building the future of work. We need all hands on deck, your journey starts now....

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$82,000
Start Date
January 2021
Flex Factors
Work Type Permanent
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No
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