Customer Support Manager (Tempe, AZ)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Customer Support Manager on a contract basis to help support our Customer's business needs.

This role will oversee the day-to-day operations and long-term success of your assigned team. This role requires strong people leadership, operational problem-solving, and the ability to drive collaboration in a fast-paced environment.

You will be responsible for fostering team development, building a collaborative culture, and guiding your direct reports toward achieving collective goals. A physical presence in our Tempe office is essential to facilitate in-person 1:1s, support immediate problem-solving, and connect with cross-functional partners.

Start Dates:

• Role 1: September 24, 2025
• Role 2: November 3, 2025

Location: Tempe, AZ (in-office presence required; must live within 50 miles and be able to commute as needed)

Responsibilities:

• Lead and support a Merchant Sentiment Operations team, ensuring alignment with business goals.
• Foster collaboration, employee engagement, and professional growth.
• Motivate and guide team members at all levels across varied responsibilities.
• Facilitate in-person meetings and serve as a hands-on leader for day-to-day needs.
• Partner with cross-functional stakeholders to resolve issues and improve processes.
• Manage change and help the team thrive through transitions.

Skills and Qualifications:

• At least 2 years of people leadership experience.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Strong passion for developing talent and raising the team’s performance bar.
• Familiarity with Salesforce, JIRA, and Workday systems.

Preferred:

• Proficiency in Excel and Google Sheets.
• Prior project management experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability