Customer Support Representative (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Customer Service Representative on a contract basis to join a small, collaborative team dedicated to executing error-free deliveries. This position is focused on live operations and includes proactive outreach to both delivery drivers and merchant partners to ensure service excellence.

The role is 100% remote and time-zone flexible between ET and PST, but availability is required between 8:00 AM – 6:00 PM CST, Monday through Saturday, to support deliveries in the Connecticut (CT) market.

Responsibilities:

• Proactively identify operational issues or potential delivery failures and implement mitigation strategies
• Address real-time escalations from delivery drivers and merchants with empathy and urgency
• Execute workflows that uphold best-in-class service level agreements (SLAs)
• Monitor and communicate recurring trends to internal teams to improve processes
• Develop deep product knowledge across systems, tools, and workflows
• Serve as a first responder during operational challenges, ensuring high-quality outcomes for customers and stakeholders

Qualifications:

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in high-volume, fast-paced customer service roles, ideally within technology, hospitality, or healthcare sectors
• Strong independent work ethic with excellent problem-solving capabilities
• Comfortable navigating situations without pre-defined solutions
• Fluent in English with strong written and verbal communication skills, including proper grammar and tone adaptability
• Typing proficiency of 40+ WPM
• Technologically fluent, especially in Google Sheets

Preferred:

• Familiarity with tools such as G-Suite, Slack, Atlassian, and Salesforce
• Prior experience in healthcare or high-stakes operational environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.