Customer Support Representative (100% Remote, Sat - Wed)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Customer Support Representative on a contract basis to support their business needs. This role is 100% remote.

The schedule for this role is Saturday - Wednesday, 9am - 6pm CST.

Responsibilities:

• Flexibility to change schedule on a weekly basis if needed.
• Account manager background would work nicely for this role.
• You will support hourly and daily quality management and support across our Meal Manager program - a growing space within Client.
• You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
• You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Preferred Qualifications:

• Excellent verbal communication
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience
• Experience with Slack a must
• Experience with support tools such as Zendesk / Salesforce a must
• Experience with SQL a nice to have

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.