Part-Time Customer Support Representative

Our client is a hospitality and events company. Incoming calls could be event attendees or contacts from a Fortune 100 company; you'll need to be comfortable speaking to all levels of customers and must be committed to helping.

The target pay range is $20-25/hr for most applicants. There is room to grow in this position, either to full-time customer service, account management, sales, and more - we're growing! This position will require some hours in the evening and on weekends.

You’re the right fit if you are:

• Positive and supportive
• Thoughtful and kind - you enjoy helping people no matter how mundane the question may be
• Patient - you know when to take a deep breath when working with a more hands-on customer
• A writer- you can clearly communicate via email while always using proper grammar and tone
• Fast learner - you’re a self-starter who likes to find answers themselves but isn’t afraid to reach out with questions or escalate to a manager as needed
• Flexible – things can change rapidly and we all wear many hats!

Job Requirements:

• Ability to work continuously for 2-4 hours in a quiet environment with reliable internet
• Available to work evenings and weekends
• Diligence in answering and following up with customers via live chat, email, and phone.
• Strong written and verbal communication skills.
• Proficiency in technology and willing to learn new software and systems.

Job Responsibilities:

• Respond to customer questions via email and live chat within the help desk software used by the company
• Answer inbound phone calls to customer service number
• Master the product and website to ensure effective communication
• Make outbound calls as needed.
• Proactively reach out to customers who may be stuck at any point in the rental process
• Take on projects outside of immediately helping customers (e.g., re-write FAQs and email ‘saved replies’)
• Take pride and ownership in the customer experience!