Customer Support Representative (Weekend Shift Required)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Customer Support Representative on a contract basis to help support our Customer's business needs. Please note that this is not a traditional call center role; candidates with operations, quality support, logistics coordination, or program support experience are preferred. This role is 100% remote in EST hours.

Work days: Wed - Sun, 40 hours a week

Responsibilities:

• Support hourly and daily quality management and support across the corporate and catering programs
• Execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and delivery drivers on a regular basis.
• Work to detect fulfillment challenges before they become widespread and persistent.
• Be an active contributor to helping launch new pilot initiatives, while testing and building this business.

Skills and Qualifications:

• Excellent verbal communication skills
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience
• Experience with Slack preferred
• Bilingual in Spanish is a plus

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.