Data Analyst-I (Part-time - 100% Remote)

Our customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Data Analyst-I on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Sets up new customers, establishing the customer role in the system.
• Contacts customers to request additional information and to verify customer data.
• Troubleshoots and resolves issues relative to customer setup using established guidelines.
• Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department.
• Completes requests within established timeframes and keeps requestor notified of status.
• Ensures data accuracy, validity, and completeness in results.
• Creates and updates core master data procedures as directed.
• Begins to demonstrate understanding of processing customer requests to downstream processes/systems.
• Participates on projects as required and assigned by management.
• Identifies technical issues encountered in the production environment to the IT department and escalates for resolution.
• Part time, 30 hours / week with ability for overtime 1–2-week sprints, comfortable context switching, learning new things quickly and being quick to adapt
• Monitoring 5-10 orders at a time, working on side projects simultaneously
• Strong communication of what you’re working on (remote transparency) 1-2 weekends / month

Skills and Qualifications:

• Customer service: responsive communication, follow-up, and issue resolution
• Data validation, accuracy checks, and issue troubleshooting
• Order monitoring and managing multiple requests simultaneously
• Clear communication with customers and internal teams
• Escalating technical/system issues to IT / engineering teams
• SOP updates, process improvement, and fast-paced remote work
• Must be comfortable in Excel / Google Sheets
• Experience 2.5+ years of data entry and back office operations
• Preference for experience in logistics, customer support, IT

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.