Dealer Engagement and Portfolio Specialist (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Dealer Engagement and Portfolio Specialist to help support their business needs.

The Dealer Engagement and Portfolio Specialist manages a national portfolio of contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records and contracts.

Responsibilities:

• Process dealer contractual changes in compliance with state franchise statutes and the Dealer Sales and Service Agreement (DSSA)
• Prepare dealer contracts and program enrollment forms
• Complete dealer activations and maintain dealer information across internal systems
• Maintain accurate dealer contractual data within the Dealer Network Planning System (DNPS)
• Complete the Area of Primary Responsibility (APR) notice requirements in accordance with the DSSA
• Assist dealers with re-contracting activities and required documentation
• Process Change Requests while ensuring compliance with franchise laws and cycle time requirements
• Manage Change Request portfolios and provide weekly updates through the Contractual Analysis Tool (CAT)
• Collaborate with dealers, legal teams, market analysis teams, and internal stakeholders to complete proposals and contractual activities
• Counsel dealers and field personnel on policies, procedures, and contractual requirements
• Participate in meetings with stakeholders and attorneys regarding dealer proposals and network activities
• Assist users with the Dealer Contractual Information Change Request (DCICR) system
• Draft dealer correspondence, custom letters, and contractual documentation for management and legal review
• Support execution of contractual documents through E-Signature tools
• Maintain electronic dealer files and documentation within the Dealer Management System (DMS)
• Conduct financial analysis and review dealer sales and profit forecasts using Excel-based reports
• Complete dealer add-point information worksheets and support candidate background check processes
• Provide operational support for dealer and leadership requests, including document management and communications
• Participate in process improvement initiatives and maintain training and desk procedures documentation
• Maintain high service standards and responsiveness with dealers and internal stakeholders

Skills and Qualifications:

• Bachelor’s degree required
• Strong proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Experience managing databases and electronic records
• Strong analytical, statistical, and problem-solving skills
• Excellent organizational skills with the ability to multitask in a high-volume environment
• Strong written and verbal communication skills
• Strong interpersonal skills and ability to collaborate across cross-functional teams
• High level of motivation, initiative, and ownership
• Attention to detail and accuracy in documentation and compliance work
• Experience with dealer contractual processes, franchise statutes, or automotive retail operations preferred
• Familiarity with systems such as DCICR, DNPS, DMS, and E-Signature tools is preferred

Hours and Location:

• M-F, 40 hours/week
• Hybrid in Warren, MI - In office Tue-Th, work from home Mon and Fri
• 8 a.m. - 5 p.m. EST

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.