Desktop Support Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Desktop Support Specialist on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Provide phone-based desktop support, technical assistance, and problem resolution
• Provide on-site desktop support and troubleshooting services
• Diagnose and resolve routine to moderately complex desktop hardware and software issues
• Escalate and coordinate issues with internal support teams and external vendors as needed
• Perform desktop support consulting and technical guidance for end users
• Complete assigned special projects and additional support activities

Skills and Qualifications:

• Experience providing desktop support in a technical support environment
• Experience troubleshooting routine to moderately complex desktop hardware and software issues
• Knowledge of PC/LAN technology
• Ability to collaborate with internal support teams and external vendors
• Strong problem-solving and troubleshooting skills
• Strong customer service and communication skills
• Ability to manage multiple support requests and priorities

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.