Director of Property Management

Title: Portfolio Operations Manager (Real Estate)
Reports to: Owner/Principal
Location: Remote (U.S.-based preferred)
Compensation: Base salary + performance bonus tied to rent collections and asset performance

Mission

Own the day-to-day operational performance of the real estate portfolio. Ensure every property is either rented, being repaired, or being sold — never sitting idle. Act as the bridge between the owner and the VA team, city inspectors, attorneys, and Section 8 offices.

Success is defined by maximized collections, minimal downtime, and steady forward motion on every property.

Core Responsibilities

• Portfolio Oversight:
  Review the full property list daily. Identify bottlenecks (vacancies, unpaid taxes, violations, insurance claims) and move each property toward its next action: rent, repair, or sell.
• Problem Resolution:
  Take ownership of issues raised by VAs (tenant problems, city violations, evictions, tax issues). Be the “escalation layer” before anything reaches the owner.
• Evictions & Legal Coordination:
  Communicate with attorneys, sheriffs, and local authorities to ensure outcomes are achieved (e.g., securing a vacant property for sale).
• City & Inspector Relations:
  Contact inspectors and city officials regarding violations, permits, or extensions. Build goodwill and ensure compliance deadlines are met.
• Insurance Claims:
  Work with adjusters to maximize payouts, manage contractors, and ensure claims are settled efficiently.
• Permitting & Compliance:
  Assist tenant-buyers with construction permits, occupancy permits, and Section 8 approvals.
• Tax Administration:
  Ensure all property taxes are paid on time. Troubleshoot payment portals or coordinate with local offices as needed.
• Mail & Documentation Management:
  Ensure reliable delivery and scanning of all mail. Eliminate paper check payments wherever possible.
• Portfolio Optimization:
  Track underperforming or vacant assets and recommend whether to repair, relist, or sell.
• Team Management:
  Supervise Virtual Assistants. Assign, follow up, and ensure completion of daily operational tasks.

Key Outcomes

• Every property has a clear plan and is moving forward.
• Rent collections consistently meet or exceed target benchmarks.
• No overdue property taxes or unresolved city violations.
• Vacant properties are either being marketed, repaired, or liquidated.
• Owner only needs high-level summaries and decisions — not to chase tasks.

Skills & Qualifications

• Strong understanding of property operations, local compliance, and Section 8 processes.
• Excellent communication and follow-through.
• Ability to troubleshoot issues with cities, tenants, and vendors independently.
• Experience coordinating with attorneys, inspectors, and contractors.
• U.S.-based or fluent/native-level English; familiarity with Midwest/Southern U.S. markets preferred.
• Tech-savvy — able to manage CRM, tax portals, and internal task trackers.

Compensation Structure

• Base: Competitive salary depending on experience.
• Performance Bonus: Percentage of rent collected above benchmark, with bonuses for reducing vacancy and resolving high-value issues.
• Goal: Earn more by keeping the portfolio performing and the owner out of daily operations.