eBilling Analyst (100% Remote)

Our customer offers automobile, homeowners, and other personal lines of insurance to members across 23 states and the District of Columbia. For decades, they’ve brought peace of mind to members by looking to protect their belongings, find solutions to problems, settle claims, and get their lives back on track. With more than 100 years of history, our Customer is one of the most trusted brands in America.

We are looking for a contract eBilling Analyst to help support our Customer's business needs. This role is 100% remote.

The eBilling Analyst will be a key member of the Legal Operations team, responsible for managing and supporting the firm’s electronic billing, matter management, and outside counsel engagement processes. This role will ensure compliance with billing guidelines, optimize eBilling workflows, and serve as a primary liaison between internal stakeholders, outside counsel law firms, and vendors.

Responsibilities:

• Manage day-to-day operations of the ebilling system, including invoice submission, review, validation, and approval workflows.
• Manage the onboarding and maintenance of outside counsel firms in TeamConnect, handling rate submissions as required.
• Act as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice submissions, and system troubleshooting.
• Monitor eBilling queues, resolve exceptions, and escalate issues as needed.
• Generate reports and dashboards to provide insights into legal spend, accruals, budget vs. actuals, and outside counsel performance.
• Partner with Legal Operations leadership to continuously evaluate and improve billing processes and system functionality.
• Ensure compliance with corporate ebilling guidelines and outside counsel engagement terms.
• Customer service-oriented attitude

Skills and Qualifications:

• Bachelor’s degree in Business, Finance, Legal Studies, or related field; or equivalent experience.
• 3+ years of experience in eBilling, legal operations, or law firm billing roles.
• Hands-on experience with TeamConnect, Collaborati, and other eBilling platforms.
• Experience with case/matter management systems, document management systems, and legal operations workflows.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with the ability to collaborate effectively across internal teams and with external law firms.
• Proficiency in Microsoft Excel and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Prior experience working in a corporate legal department or with outside counsel law firms.
• Understanding of accruals, budgets, and legal spend management.
• Familiarity with TAP workflow automation (design, testing, and administration).

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.