eCommerce Merchant Specialist (Hybrid - Cupertino, CA)

Our Customer is an American computer and consumer electronics company famous for creating phones and computers. As one of the largest companies globally with a market cap of over 2 trillion dollars, it is a major leader in the space. Although this company was founded in 1976 it has transformed how we connect and communicate worldwide.

Our Customer is seeking an eCommerce Merchant Specialist on a contract basis to help support our Customer's business needs. This role is hybrid (3 days onsite and 2 days remote/week) in Cupertino, CA.

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within WPC organization (Business Development, Product and Operations teams just to name a few).


Responsibilities:

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Technical Specialists to implement an integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize in a one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

Skills and Qualifications:

• Bachelor degree or 3-5 years of sales or business development experience
• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles.
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting.
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Solid understanding of Retail/e-commerce and/or Payment industries a plus

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.