Editorial Content Developer (100% Remote)

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

Our Customer is seeking an Editorial Content Developer on a contract basis to help support their business needs. This role is 100% remote, West Coast candidates preferred.

The Editorial Content Developer will create long-form, article-style content designed to support customers and internal teams. Content will be published across the customer-facing Help Center and internal agent-facing knowledge base. Deliverables include FAQs, how-to guides, step-by-step instructions, and post-sale/onboarding support documentation.

You’ll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production-level position where you’ll work on multiple projects simultaneously, developing content for both consumer and business audiences, as well as internal support agents. You’ll join a fast-paced, globally distributed team that “translates” technical concepts into clear, concise copy.

Responsibilities:

• Own content projects end-to-end, including discovery, drafting, stakeholder engagement, editing, and publishing.
• Collaborate with subject matter experts (SMEs), program managers, and launch readiness teams to ensure accuracy and clarity.
• Manage content reviews with stakeholders, peers, and legal teams.
• Stage and localize content in Adobe Experience Manager (AEM) and Zendesk Guide.
• Publish finalized content to both the Help Center and internal knowledge base.

Skills and Qualifications:

• Bachelor’s degree or equivalent experience preferred
• Strong proofreading and editing ability with attention to style, tone, and consistency
• Experience following and contributing to style guides
• Excellent written communication and time-management skills

Preferred Qualifications:

• Experience: 2–5 years of software documentation experience, preferably in SaaS.
• Skills: Strong technical writing background (focus on clarity and usability, not marketing).
• Traits: Comfortable with ambiguity and shifting timelines; able to thrive in a fast-paced environment.
• Collaboration: Self-starter with proven project ownership and stakeholder management skills.
• Ability to work autonomously, with excellent time management and organizational skills
• Ability to deliver high-quality content, paying extreme attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
• Excellent writing, editing, and proofreading skills in English
• Experience developing written content, adhering to style and brand guides
• Bonus: Familiarity with AI products and ability to write about AI in a user-friendly way.

Preferred Tools & Platforms:

• Content Management: Adobe Experience Manager (AEM), Zendesk Guide
• Collaboration & Drafting: Paper, Jira, Smartling (for localization)
• Other Tools: Slack, Zoom, and optional AI tools (e.g., ChatGPT) for drafting/ideation

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.