Employee Digital Experience Consultant

Our Customer is an American financial services mutual organization based in Milwaukee. The financial security company provides consultation on wealth and asset income protection, education planning, retirement planning, investment advisory services, financial planning trust and private client services, estate planning and business planning. Its products include life insurance, permanent life insurance, disability income, and long-term care insurance; annuities; investments; and investment advisory products and services.

Our customer is looking for a Employee Digital Experience Consultant on a contract basis to help support their ongoing business needs. This role is 100% remote.

The Employee Digital Experience Consultant will play a critical role in aligning digital strategies with employee insights and design. They will be responsible for facilitating connections, coordinating delivery plans, and driving the implementation of sophisticated digital solutions. They will partner with technology experts, business partners, and journey owners to ensure the employee digital experience is considered as the company's ecosystem evolves. The consultant will collaborate closely with various teams and stakeholders to ensure a seamless end-to-end employee digital experience that enhances engagement, performance, and retention.

What You'll Do:

• Leverage data, research, and insights to design and build integrated talent experiences enabling a seamless end-to-end digital experience to positively impact engagement, performance, and retention
• Identify and facilitate connections and interdependencies across teams and work streams to ensure effective delivery for cross-functional digital solutions
• Accountable for aligning one or more large, sophisticated programs consisting of multiple efforts
• Define project/program structure and create a unified plan to achieve objectives
• Operationalize and embed the employee digital experience across the company
• Identify, assess and mitigate project/program risks and issues and remove impediments related to the digital experience
• Drive formal digital experience improvement workstreams; lead cross-functional/cross-org project teams and provide digital experience thought leadership
• Collaborate with engineers, product managers, and business leaders to drive action
• Apply project management methodologies and SDLC
• Analyze and solve problems using strong analytical and problem-solving skills
• Communicate difficult or sensitive information and work towards building consensus
• Make connections across teams and work streams to drive identification and facilitation of interdependencies.
• Make sense of complexity and translate into a complete experience narrative with defined success measures, KPIs.
• Work towards transparency on objectives, priorities and measures

Must-haves:

• A Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field, or an equivalent combination of education and work experience.
• Minimum 9 years of professional experience.
• Five or more years of product management or program management experience in technology and/or business functions.
• Experience with program management methodologies & governance.
• Experience with project management methodologies & SDLC.
• Solid understanding of project management/agile tooling and comfort with ambiguity and proven track record to perform in "start-up" mode.
• Strong eye for business, technical proficiency and process improvement skills; dedication to continuous learning and improvement.
• Passionate experience advocate with a highly developed desire to build phenomenal experiences and drive data- and insights-advised solutioning
• Understand how software is developed, tested and implemented as well as technical concepts. Ability to work closely with engineers, product managers and business leaders and across the enterprise (home office and field) to educate and inspire collective action at all levels
• Experience running large scale, cross-functional initiatives using a variety of delivery methodologies (i.e. Waterfall, Agile, Lean, Scrum, etc.)
• Strong analytical and problem-solving skills.
• Intellectual curiosity and a desire to dig into details, learn, ask questions and become the "go to expert" on certain concepts and topics.
• Ability to lead highly visible multidisciplinary project teams or initiatives; provides thought leadership.
• Can solve unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions. Impacts the direction and resource allocation for program, project or services; works within general department policies and industry guidelines.
• Explains difficult or sensitive information; works to build consensus.
• Skilled at operating at both strategic and tactical levels.

Additional Desired Skills:

• Knowledge of servicing experience (for customers or HR operations, servicing systems or backend, customer centers)
• Understanding of HR systems and platforms, specifically talent / learning platforms and related tools and/or HR COE experience
• Digital experience background (Agile methodologies, digital product, experience mapping, process mapping, journey-led work)
• Search and chat bot/virtual agent experience; AI/POV
• Business analyst – analytical mindset
• Experience design thinking/human-centered design mindset
• Experience setting key performance indicators/KPIs
• Stakeholder management experience
• Experience working with VPs and above
• Cross-enterprise/horizontal team experience from engineering to stakeholders / business users and owners
• Systems-oriented thinking
• Experience with system/platform integrations/designing integrated experiences

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.